Just to be more demographically correct my final user was a guy. His job would have suggested quite some familiarity with web sites in general yet I was surprised at how many times he missed the obvious links to areas like Contact us. If it was a the very top of the page he did not see it, same if it was at the very bottom of the page (never scrolled that far). I am wondering if it is a vision thing as I know he wears progressive ground glasses and he really just does not see these items unless they stand out or he moved his head slightly as usually happened as he become frustrated. In all my sites the Contact Us was in the the same place so much for repetition.
He was much more prepared to continue looking for the required item than my female users who tended to give up.
Writing this all up as fast as I can as will be heading to Australia first week of May and want to post it from there.
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