Have now done two of my three interviews and was very surprised by the differences between the two so far. One of my users showed me scanning in action in a big way. I don't think she read more than 5 words in any page section - dropdown menu, side nav column etc before she moved on to something else. Compared to my other user who scanned but on not finding what she was asked to went back and more thoroughly read. For the first user most of my sites were therefore a pain to use being very wordy in content, she certainly was quite frustrated.
The other major problem identified and one I thought I would see was the lack of a home buttom resulting in the use of the back button to eventually find the home page again. The logo was not identified as being home. Was found by one user by chance and commented "Would you look at that!"
Number three user is scheduled today, should be interesting.
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